Online Support

1. Support channels

You can reach us through any of these channels:

• Support email: landopa@habifyhub.com (received 24/7).
• Online contact page: landopa.com/contact (received 24/7).
• Phone: 0367 465 952 (during working hours).
• Business and partnership enquiries: hello.landopa@habifyhub.com.
• Security reports: security.landopa@habifyhub.com.
• Product feedback: feedback.landopa@habifyhub.com.
• Email and dashboard notifications about payments, renewals, quotas and published pages.

2. Working hours

Our support team works Monday to Friday, 8:00 to 17:30 (Vietnam time, GMT+7), except public holidays. Requests received outside working hours are handled on the next working day.

3. Response times

We aim to reply within:

• Technical support: within 24 working hours.
• Payment not credited after a successful payment: please contact us after 30 minutes; we reconcile and fix it as a priority.
• Security reports: within 48 hours.
• Business enquiries: within 3 working days.
• Complaints: within 15 working days, as described in the Complaint Handling Policy.

4. Self-service

The Blog (landopa.com/blog) has guides on building and optimising landing pages. In your dashboard, Billing shows your Plan, Credit balance, payment history and receipts at any time, and Domains shows the DNS records needed to connect a custom domain.

5. Staying safe

Landopa staff will never ask for your password, one-time codes or card details, and will never ask you to transfer money to a personal account. If you receive such a request, do not respond and report it to security.landopa@habifyhub.com.