Service Delivery, Termination and Refund Policy

1. How the service is delivered

Landopa is delivered entirely online at landopa.com and app.landopa.com:

• Your account is ready as soon as you sign in with your Habify Account, on the Free Plan.
• A paid Plan or add-on is activated automatically as soon as the payment is confirmed (or, in Vietnam, as soon as its price is deducted from your Credit), and stays active for the whole paid period.
• Credit top-ups are added to your balance as soon as the payment provider confirms the payment, and the VAT e-invoice is emailed to you.
• Published pages go live on your landopa.com subdomain or connected domain within minutes; exported files are downloaded straight to your device.

If a Plan, add-on or Credit is not updated within 30 minutes of a successful payment, contact us with the transaction details.

2. Exchanges

Because the service is delivered digitally and immediately, a period already paid for cannot be exchanged. You can upgrade at any time (the unused value of the current Plan counts towards the new one), and downgrade or change billing period from the next renewal.

3. Ending the service yourself

You can cancel a paid Plan at any time in Billing (or in your PayPal account for a PayPal subscription). Cancelling stops future renewals; the Plan stays active until the end of the paid period and the account then returns to the Free Plan without deleting your data.

To close your account, delete your Habify Account in its account settings. We sign you out and cancel any active subscription immediately. The Habify Account keeps a recovery period (currently 15 days); after it, your Landopa account, pages, forms, media and leads are permanently deleted and published pages stop working. Export anything you need first.

4. When we end or restrict the service

We may end or restrict the service in these cases:

• Breach: we may unpublish pages, suspend or terminate an account that breaches the Terms of Service or the law, does not pay, or when a competent authority requires it. For minor breaches that can be fixed, we give notice and reasonable time to fix them first.
• Discontinuing Landopa: we give at least 30 days' notice, help you export your data, and refund the unused part of Credit you topped up.

5. When we refund

Plan payments and Credit top-ups are not refundable, including for partly used periods, unused quotas, downgrades, cancellation or account closure, except:

• you were charged but did not receive the Credit or Plan, or were charged twice for the same order, because of an error on our side or the payment provider's: after reconciliation we add the missing Credit or Plan time, or refund the amount, as you choose;
• we discontinue Landopa: we refund the unused part of Credit you topped up;
• a refund is required by law, including mandatory consumer-protection rules.

6. How to request a refund and how long it takes

Email landopa@habifyhub.com from your account email with the transaction ID, payment date, amount and payment method. We reply within 15 working days. An approved refund is sent to the original payment method or to a bank account in the payer's name within 15 working days of approval, free of charge. For a Credit top-up in Vietnam, the related VAT e-invoice is adjusted as the law allows.